Tracking order

Tracking Your Order at Pautva

Thank you for shopping at Pautva, your destination for high-quality keyboards, mice, and headphones. Once your order is placed, we work quickly to process and ship it. Below is a step-by-step guide to help you track your package from our warehouse to your doorstep.

Step 1: Order Confirmation

After you complete your purchase, you will receive an order confirmation email from [email protected]. This email includes your order number and a summary of the items you purchased (e.g., keyboards, mice, or headphones). Please keep this email for reference.

Step 2: Shipping Notification

Once your order is shipped, we will send you a shipping confirmation email from [email protected]. This email contains your tracking number and the name of the shipping carrier (such as DHL, FedEx, USPS, or local postal services). The tracking number is a unique code that allows you to monitor your package’s journey.

Step 3: Track Your Package

To track your order, follow these simple steps:

Locate the tracking number in your shipping confirmation email.
Visit a reliable third-party tracking website. We recommend 17Track, a free and user-friendly service that supports over 700 carriers worldwide.
Enter your tracking number in the search bar on 17Track and click "Track."
View real-time updates on your package’s location, estimated delivery date, and any status changes (e.g., "In Transit," "Out for Delivery," "Delivered").

Alternatively, you can use other trusted tracking services like PackageRadar or AfterShip. Simply paste your tracking number into their search fields for similar results.

Step 4: What to Do If Tracking Shows No Updates

It is normal for tracking information to take 24–48 hours to appear after shipping, especially for international orders. If your tracking number shows no updates after 3 business days, please contact us at [email protected] with your order number. Our team will investigate and provide assistance.

Step 5: Delivery and Aftercare

Once your package is delivered, please inspect your items (keyboards, mice, or headphones) for any damage or defects. If you encounter any issues, email [email protected] within 7 days of delivery. We are here to help with returns, exchanges, or warranty claims.

For any other questions about your order, feel free to reach out to [email protected]. We aim to respond within 24 hours on business days.