Shipping policy

Shipping Policy

Thank you for shopping at Pautva. We are committed to delivering your keyboards, mice, and headphones in a timely and secure manner. Please review our shipping policy below for details on how we process and deliver your orders.

Shipping Method

Pautva offers a single, reliable shipping option: Standard Shipping. This method is available for all products in our store, including keyboards, mice, and headphones. We do not offer expedited or express shipping at this time.

Shipping Costs

Standard Shipping is a paid service. There are no free shipping promotions or minimum order amounts that waive the shipping fee. The exact shipping cost will be calculated and displayed at checkout based on your delivery address and the weight of the items in your order.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive a confirmation email once your order has been shipped.

Delivery Time

Delivery times vary depending on your location. Estimated delivery windows are as follows:

Domestic orders: 5–10 business days after shipping.
International orders: 10–20 business days after shipping.

Please note that these are estimates and not guaranteed. Delays may occur due to customs processing, weather conditions, or carrier issues.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery through the carrier’s website. As we do not have a user center, all tracking information will be sent directly to the email address you provided during checkout.

Shipping Address

Please ensure that your shipping address is accurate and complete at the time of purchase. Pautva is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If you need to update your address after placing an order, please contact us immediately at [email protected].

Lost or Damaged Items

If your order is lost in transit or arrives damaged, please reach out to our support team at [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.

International Shipping

For international orders, please be aware that customs duties, taxes, and import fees may apply upon delivery. These charges are the responsibility of the customer and are not included in the shipping cost paid at checkout. Pautva is not responsible for delays caused by customs clearance.

Contact Us

If you have any questions about our shipping policy, please email us at [email protected]. We are here to help.