Refund policy

At Pautva, we are committed to ensuring your satisfaction with every purchase of keyboards, mice, and headphones. If you are not completely satisfied with your order, we offer a straightforward refund process in accordance with applicable consumer protection laws.

Eligibility for Refunds

You may request a refund within 30 days of receiving your item. To be eligible, the product must be unused, in its original packaging, and in the same condition as when you received it. Items that are damaged, worn, or missing parts may not qualify for a full refund.

Non-Refundable Items

Certain items are exempt from refunds, including:

  • Software or digital downloads (e.g., firmware or drivers)
  • Gift cards or promotional credits
  • Products marked as "final sale" or "clearance"
  • Personalized or custom-made items

How to Initiate a Refund

To start a refund request, please contact us at [email protected] with your order number and a brief description of the issue. We will review your request and provide instructions for returning the item. Please note that you are responsible for the cost of return shipping unless the item is defective or incorrect.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or credit card company to post the funds.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery at [email protected]. We will arrange a replacement or full refund, including return shipping costs, at no extra charge to you.

Exchanges

We do not offer direct exchanges. If you need a different product, please initiate a refund for the original item and place a new order separately.

Contact Us

For any questions or concerns regarding our refund policy, please email us at [email protected]. We aim to respond within 24-48 hours during business days.

Keyboards
Mice
Headphones