Faq

Ordering & Payment

How can I place an order?
Simply browse our selection of keyboards, mice, and headphones, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make changes, please email us at [email protected] as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

Shipping & Delivery

What are your shipping options?
We offer standard and expedited shipping for most destinations. Shipping costs and estimated delivery times are displayed at checkout based on your location.

Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping fees and delivery times vary. Please check our shipping policy during checkout for details.

How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor your package’s progress.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for most items in new, unused condition. Please review our full return policy on the website for specific details and exclusions.

How do I initiate a return?
To start a return, please email us at [email protected] with your order number and reason for return. We will provide instructions and a return shipping label if applicable.

When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

Product Support

Are your products compatible with all devices?
Most of our keyboards, mice, and headphones are designed for broad compatibility with Windows, macOS, and Linux systems. Please check individual product descriptions for specific compatibility information.

Do your products come with a warranty?
Yes, all products sold by Pautva include a manufacturer’s warranty. Warranty periods vary by product. For warranty claims, please contact us at [email protected].

How do I get technical support for my device?
For troubleshooting or setup assistance, email [email protected] with your product details and issue description. Our team will respond promptly.

Account & Privacy

Do I need an account to shop?
No account is required. You can browse and purchase as a guest. All order information will be sent to your email.

How is my personal information protected?
We take your privacy seriously. All data is encrypted and handled in accordance with our privacy policy, which you can review on our website.

Still Have Questions?

If you didn’t find the answer you were looking for, please reach out to us at [email protected]. We are happy to help!